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Home » All Categories » Shop Owners » Shop Account » Why did a returned or bounced email cause my shop to update to Preview?
Question Title Why did a returned or bounced email cause my shop to update to Preview?
All shops are required to keep their email address up to date in order to
remain open on our site. By this, we mean your shop email address must
remain "deliverable" at all times. If Ruby Lane sends out an email to a
shop and we receive back a "returned" email, the shop is coded as having a
bad email address. The shop is then automatically updated to Preview
status. This process is done to ensure that shoppers never receive a
returned email from a shop to which they have submitted a question, purchase
order or offer.

If your email address is not working and your shop has been coded as
having a bad email address, you will see an error message the next time
you sign into your shop. On the error message page, click "please view the
returned email now" link to see the returned email.

Back on the error message page, you may reset your email address or change
your email address and then follow the specific instructions to request
your shop be reopened.
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Article Information Additional Information
Article Number: 116
Created: 2007-04-03 10:50 AM
Rating 5 Stars
 
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