Why did a returned or bounced email cause my shop to update to Preview?
All shops are required to keep their email address up to date in order to remain open on our site. By this, we mean your shop email address must remain "deliverable" at all times. If Ruby Lane sends out an email to a shop and we receive back a "returned" email, the shop is coded as having a bad email address. The shop is then automatically updated to Preview status. This process is done to ensure that shoppers never receive a returned email from a shop to which they have submitted a question, purchase order or offer.
If your email address is not working and your shop has been coded as having a bad email address, you will see an error message the next time you sign into your shop. On the error message page, click "please view the returned email now" link to see the returned email.
Back on the error message page, you may reset your email address or change your email address and then follow the specific instructions to request your shop be reopened.
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