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As the spam problem has increased in recent years, nearly everyone on the Internet has been forced to use spam filtering of some kind. Many ISP's filter email even before it gets to their customers' computers, so you may not even be aware that filtering has occurred. Spam filtering technology is not perfect, and often classifies legitimate email as spam.
When an order is placed through our site, an email notice is sent to both the buyer and shop owner. When a question or reply is sent via our site, a copy is sent only to the sender.
If you are not receiving purchase order or offer emails from our site, or are
receiving them only sometimes, it is very likely that spam filters at your ISP or on
your computer are either blocking these emails, or placing them in a spam or junk
email folder. Before contacting us, please check these first. If you find that your
Ruby Lane email is getting filtered, ask your ISP how you can prevent this from
happening. Since each ISP handles filtering differently, Ruby Lane can't give our
shops advice on how to adjust their spam filters.
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Why aren't I receiving emails?
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