Ruby Lane - Antiques & Art . Vintage Collectibles . Jewelry

To contact the shop owner directly about an item you've purchased:

• Click on My Account at the top of any page on Ruby Lane
• On the right, in the boxes labeled Account Activity or Completed Activity, locate the relevant transaction.
• Click on the Email Shop Owner button located along the right side of the Purchase Order

1. How do I purchase an item from Ruby Lane?
2. How do I find out about shipping costs?
3. How do I know if an item is genuine and accurately represented?
4. I purchased an item from a Ruby Lane shop and have a complaint about the transaction
5. How do I change the payment method I selected for a purchase order?
6. What is the Block Buyer system?
7. I have paid for my purchase. Why is the Purchase Order still marked Sale Pending?
8. Do I pay Customs Duties & Other Taxes when purchasing from a shop located in a different country?
9. How do I make an Offer on an item?
10. How do I determine which purchase orders I have paid for by PayPal or Amazon?
11. I have a question about an item listed on your site
12. Do you offer a Currency Conversion tool?
13. What is the Order History section on my Purchase Order?
14. How do I decline shipping insurance?
15. Why is an item that is for sale in a Ruby Lane shop showing as unavailable for me to purchase?
16. Does Amazon offer a buyer protection program?
17. Do Ruby Lane shop owners offer Layaway plans?
18. Can I pay via Credit Card through Amazon Payments?
19. I am located outside of the U.S. Can I still pay using Amazon Payments?
20. Do I have to have an Amazon account to pay via Amazon Payments?