Ruby Lane - Antiques & Art . Vintage Collectibles . Jewelry

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors.

If you have a complaint about a purchase from a Ruby Lane shop, we suggest you start by viewing our site-wide Return Policy on the shop owner's Terms of Sale page and then follow the steps under the Return Policy Procedure.

If you have already followed this procedure and the complaint has not been resolved by the shop owner, you may contact our Customer Service department by clicking on 'Help ?' from any page on Ruby Lane, then Contact Us.

In your message, be sure to include the following important information:

- Name of the Ruby Lane Shop
 -Purchase Order #(s) and Item ID(s)
- Specific details about the complaint

Our Customer Service staff will then review the information and if required, set up formal complaint through our system.

1. How do I purchase an item from Ruby Lane?
2. How do I find out about shipping costs?
3. How do I know if an item is genuine and accurately represented?
4. How do I change the payment method I selected for a purchase order?
5. What is the Block Buyer system?
6. I have paid for my purchase. Why is the Purchase Order still marked Sale Pending?
7. Do I pay Customs Duties & Other Taxes when purchasing from a shop located in a different country?
8. I have a question about an item I purchased on Ruby Lane. How do I contact the shop owner?
9. How do I make an Offer on an item?
10. How do I determine which purchase orders I have paid for by PayPal or Amazon?
11. I have a question about an item listed on your site
12. Do you offer a Currency Conversion tool?
13. What is the Order History section on my Purchase Order?
14. How do I decline shipping insurance?
15. Why is an item that is for sale in a Ruby Lane shop showing as unavailable for me to purchase?
16. Does Amazon offer a buyer protection program?
17. Do Ruby Lane shop owners offer Layaway plans?
18. Can I pay via Credit Card through Amazon Payments?
19. I am located outside of the U.S. Can I still pay using Amazon Payments?
20. Do I have to have an Amazon account to pay via Amazon Payments?