Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors.
If you have a complaint about a purchase from a Ruby Lane shop, we suggest you start by viewing our site-wide Return Policy on the shop owner's Terms of Sale page and then follow the steps under the Return Policy Procedure.
If you have already followed this procedure and the complaint has not been resolved by the shop owner, you may contact our Customer Service department by clicking on 'Help ?' from any page on Ruby Lane, then Contact Us.
In your message, be sure to include the following important information:
- Name of the Ruby Lane Shop
-Purchase Order #(s) and Item ID(s)
- Specific details about the complaint
Our Customer Service staff will then review the information and if required, set up formal complaint through our system.