Ruby Lane - Antiques & Art . Vintage Collectibles . Jewelry

Shoppers are advised that international transactions may incur import duties, taxes, and customs clearance fees. These costs may be payable to the carrier either before or at the point of delivery and are the responsibility of the buyer.

If these additional costs are critical to the decision to purchase, shoppers are advised to visit their own country's online government resources for further information on this topic.

1. How do I purchase an item from Ruby Lane?
2. How do I find out about shipping costs?
3. How do I know if an item is genuine and accurately represented?
4. I purchased an item from a Ruby Lane shop and have a complaint about the transaction
5. How do I change the payment method I selected for a purchase order?
6. What is the Block Buyer system?
7. I have paid for my purchase. Why is the Purchase Order still marked Sale Pending?
8. I have a question about an item I purchased on Ruby Lane. How do I contact the shop owner?
9. How do I make an Offer on an item?
10. How do I determine which purchase orders I have paid for by PayPal or Amazon?
11. I have a question about an item listed on your site
12. Do you offer a Currency Conversion tool?
13. What is the Order History section on my Purchase Order?
14. How do I decline shipping insurance?
15. Why is an item that is for sale in a Ruby Lane shop showing as unavailable for me to purchase?
16. Does Amazon offer a buyer protection program?
17. Do Ruby Lane shop owners offer Layaway plans?
18. Can I pay via Credit Card through Amazon Payments?
19. I am located outside of the U.S. Can I still pay using Amazon Payments?
20. Do I have to have an Amazon account to pay via Amazon Payments?