Ruby Lane is proud of our Customer Service! To help us maintain reasonable fees, we appreciate your taking a moment to check the following resources before sending your Customer Support request:
From the Shop Owners Home page, check the Forums for the latest site information as well as tips and articles for shop owners.
Answers to many questions can be found in our detailed FAQ Knowledge Base (Frequently Asked Questions). This Knowledge base has a link specifically for shop owners with questions and answers for common topics.
For accounting questions view your Statement History, Current Balance or Fund Account.
If you don't find the answer to your question using the tools mentioned above you can contact us by clicking on the Help icon from any page on Ruby Lane. Next, click Email Ruby Lane. Then click on the appropriate question listed in the drop down menu, if your question is not listed, click on "My subject is not listed" enter the subject of your note and your question or comment in the appropriate box, then be sure to click the Send Message button.
You can also Chat directly with a member of Ruby Lane's Customer Support team to receive on-line assistance by clicking on the Free Live Support icon located on the Shop Owners Home page. Please Note: Free Live Support is only available during normal US business hours and should only be used for general questions.
Show Me How to Contact Customer Support (Shops)