Why is an item that is for sale in a Ruby Lane shop showing as unavailable for me to purchase?
Before being able to place a purchase order, a buyer must first complete the name, address and telephone number contact information fields on their 'My Account' page.
If contact information is incomplete, our site will not allow a purchase order to be placed and an item will remain 'unavailable' for purchase to that buyer until they have completed the required contact information fields.
A link to a registered user's 'My Account' page can be found at the top of any site page.
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