Ruby Lane - Antiques & Art . Vintage Collectibles . Jewelry

Before being able to place a purchase order, a buyer must first complete the name, address and telephone number contact information fields on their 'My Account' page.

If contact information is incomplete, our site will not allow a purchase order to be placed and an item will remain 'unavailable' for purchase to that buyer until they have completed the required contact information fields.

A link to a registered user's 'My Account' page can be found at the top of any site page.

1. How do I purchase an item from Ruby Lane?
2. How do I find out about shipping costs?
3. How do I know if an item is genuine and accurately represented?
4. I purchased an item from a Ruby Lane shop and have a complaint about the transaction
5. How do I change the payment method I selected for a purchase order?
6. What is the Block Buyer system?
7. I have paid for my purchase. Why is the Purchase Order still marked Sale Pending?
8. Do I pay Customs Duties & Other Taxes when purchasing from a shop located in a different country?
9. I have a question about an item I purchased on Ruby Lane. How do I contact the shop owner?
10. How do I make an Offer on an item?
11. How do I determine which purchase orders I have paid for by PayPal or Amazon?
12. I have a question about an item listed on your site
13. Do you offer a Currency Conversion tool?
14. What is the Order History section on my Purchase Order?
15. How do I decline shipping insurance?
16. Does Amazon offer a buyer protection program?
17. Do Ruby Lane shop owners offer Layaway plans?
18. Can I pay via Credit Card through Amazon Payments?
19. I am located outside of the U.S. Can I still pay using Amazon Payments?
20. Do I have to have an Amazon account to pay via Amazon Payments?