Ruby Lane - Antiques & Art . Vintage Collectibles . Jewelry

The Roving Mentoring Program is offered to shop owners with the goal to help improve the quality of item listings and shop presentation throughout the site, which will in turn help more Ruby Lane shops achieve sales success.

Examples of what the Ruby Lane Roving Mentor will look at when visiting shops includes but is not limited to:

• Number of items in a shop
• Number of items added recently
  
• Quality of listings including item titles, descriptions and photos
  
• Quality of information in the About Us section
  
• Shops who haven't logged into their shop in a long period of time.

How it Works:

An experienced Ruby Lane staff member with extensive shop owner experience routinely visits Ruby Lane shops throughout the site and offers optional feedback and guidance to shops whom it appears may benefit from assistance. The Roving Mentor will then contact the shop owner via email and let them know that optional feedback is available if they choose.

Guidance and suggestions will be given as a one time communication with follow-up or clarification if needed. If the Roving Mentor visits your shop and you do not wish to receive feedback, simply let the Mentor know by replying directly to their email.

This program is available to Ruby Lane shops that no longer qualify for the New Shop Mentoring Program.

1. Why have I not received a reply to my question from Customer Support?
2. How Do I Take a Screen Shot?
3. I am a shop owner, how do I contact Customer Support?
4. Where can I find articles and information to help me manage and market my shop?
5. Where can I view current and previous Ruby Lane site announcements?