Do I have to put my phone number and address in my shop where everyone can see it?
On Ruby Lane, we believe it is reasonable to hold our shop owners to a high standard in order to instill trust in potential buyers. Since buyers are sending money before receiving, or even seeing the merchandise, buyers may be uneasy when dealing with a new person. According to published research, 66% of all online orders were not completed by buyers. The #1 reason given by customers for not submitting their order was the lack of a phone number in case there were problems with the order. All shops at Ruby Lane must register with a Member phone number and address. This is maintained in private. After registration, the Shop phone number and/or address may be set to
Please use email or the like. However, we will still have the Member phone number and address here at Ruby Lane.
If you are using the Shipping Wizard, on the Edit Shop Info page, you need to enter a valid U.S. Postal (zip) Code for your shop's address.
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