Ruby Lane - Antiques & Art . Vintage Collectibles . Jewelry

They are stored for a total of 15 months. For the first 12 months they are stored on your current Manage Transactions page.

The transactions are then moved to the Temporarily Deleted area of the Manage Transactions page for another 3 months before being permanently deleted from the system.

You can access the older, Temporarily Deleted, records on your Manage Transactions page by finding the phrases: 'Displaying Current transactions. Change to display Temporarily Deleted.' It is towards the top of the page (just above the Pending Activity area). Click on the underlined 'Temporarily Deleted' to view those records.

1. How do I close my shop?
2. Do I have to put my phone number and address in my shop where everyone can see it?
3. How can I store my shop's transactions for longer than 15 months?
4. Why aren't I receiving emails?
5. How do I set the Sales Tax for my shop?
6. How do I change my nickname, shop name, or email address
7. How do I let shoppers know I'm on vacation?
8. What is the difference between my shop Name and my shop Nickname?
9. Why did a returned or bounced email cause my shop to update to Preview?
10. How do I change the Item ID of an item that is listed in my shop?
11. How many items can I have in my shop?
12. I'm having trouble adding, or modifying, items?
13. Will items from a shop's Backroom display in Today's Arrivals search when moved from Backroom into the shop?
14. I have added an item into my shop. When will the item be visible?
15. How long will my items remain in Today's Arrivals or This Week's Arrivals?
16. What is the Manage Transactions page?
17. What is the Shop Owners Home page?
18. Is the list of items in Today's Arrivals created at a certain time of day?
19. What is the Manage Items page?
20. How do I set up Cell Phone Text Message alerts for my shop?
21. When do my newly listed items appear in Today's Arrivals?
22. If text messages are sent to my cell phone, do I still have to use e-mail to manage the purchase orders?
23. When should I remove items from my inventory if I do not want to be charged for them on my next Shop Account statement?