IMPORTANT: if you choose to mail paper payments such as checks or money orders, you must mail them by the 15th of the month to be credited to your account by the 1st, and your Ruby Lane account number is required on the check. It is not realistic to expect that we can manually process checks received on the last day of the month before statements are emailed the following day.

- your account balance will go negative
- your statement on the 1st will indicate that payment is overdue
- you cannot add new items while your balance is negative
- we extend a 15-day grace period to deposit sufficient funds
- we must receive check or money order payments by the 10th to ensure they are credited to your account by the 15th.
- we may try to contact you by phone if time permits
- the grace period cannot be extended past the 15 days we offer

- your shop and all linked shops are placed in preview (not open to the public)
- a $25 late / re-open fee is added to your account
- you lose your Charter Shop status                 

Regarding the $25 late / re-open fee, some may feel that is excessive, so let us explain. When a shop is put in preview because of insufficient funds, there are usually several emails exchanged explaining why payment was not made, asking how/why Charter Shop status is affected, requesting adjustment or reinstatement of Charter Shop status and so on. This is a significant drain on Ruby Lane's Customer Support resources that is not completely covered even by the $25 fee.       

Please understand that this procedure is completely automated so exceptions cannot be handled under any circumstances. It is your responsibility to ensure that sufficient funds are in your Ruby Lane account on the 1st. Shops that wait until the last minute to make payments run the risk of being put into preview because of potential mail delays, technical glitches, or other unforeseen circumstances.           

If you have already been placed in preview for insufficient funds 
twice in the last year, and for the third time in a year you have not
funded your shop by the 15th of the month, you will be sent an email
stating your shop is no longer active on Ruby Lane. After approximately 72
business hours, your shop and all linked shops(s) will be permanently
removed from our site. The 72 hours will allow you time to clear all
outstanding transactions, copy all your shop data, including item
descriptions, pictures, history records, accounting records, reports, and
other shop information because once your shop is removed, the data cannot
be recovered.

If you have sent Ruby Lane a personal check and/or submitted a PayPal
eCheck which did not clear your bank twice in the last year, and either of
these scenarios occurs for the third time in a year, you will be sent an
email stating your shop has been placed in preview status and is no longer
active on Ruby Lane. After approximately 72 business hours, your shop and
all linked shops(s) will be permanently removed from our site. The 72
hours will allow you time to clear all outstanding transactions, copy all
your shop data, including item descriptions, pictures, history records,
accounting records, reports, and other shop information because once your
shop is removed, the data cannot be recovered.

This policy may sound harsh, but if you cannot manage your payments to
Ruby Lane for your monthly shop fees, it is likely that purchase order
transactions may be problematic as well and we want to avoid complaints
from buyers.          

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Show How to Fund Shop Account