How do customers purchase my items? |
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Ruby Lane customers may contact you via our web site by filling in their registered name, address, email and phone number. This is sent to you via Email and also listed on our web site, in the shop owners' area. You negotiate payment and shipping of the item with the customer using our web site tools or regular Email. Ruby Lane is not involved in the transaction. Or, if your shop is set up to accept PayPal and/or Amazon payments, and you are using the Shipping Wizard, buyers complete a purchase order and then pay via the PayPal site or Amazon site at checkout without having to wait for confirmation from you. Once the transaction is complete, you indicate that the item has sold through our web site when you Report a Sale or Finalize a purchase order in Manage Transactions. Customers may also contact you directly if you choose to display contact information.
 Show me how to Set Up the Ruby Lane Shipping Wizard
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Click Here to View all the questions in Purchase Process
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 Related Questions
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- How do my buyers pay me?
- If my PayPal account uses one email address and I use a different email address for my shop, how can a buyer pay through my shop with PayPal?
- How do I accept credit cards from buyers?
- When do I report an item Sold?
- Can I accept online payments that do not go through PayPal and/or Amazon?
- How do I combine purchase orders submitted from the same buyer?
- How do I cancel a Purchase Order and place the item back in my shop?
- How do I change the Methods of Payment I accept in my shop?
- How do I set my shop to show credit cards are only accepted through PayPal?
- Why is an item that is available for sale in my shop showing as unavailable to some shoppers?
- How do I manage the sale of 1 item from a multiple item listing?
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