Ruby Lane - Antiques & Art . Vintage Collectibles . Jewelry

From the top any page on Ruby Lane, under the Sell select Shop Owners Home. Then click on Close Your Shop in the Miscellaneous box. It is advisable to save any information you may need in the future to your own computer and preferably also to some kind of indestructible media like a CD, as all your Ruby Lane records, including your accounts records, will disappear from our servers once your shop has closed. There is no need to remove your items, but you must finalize all Pending Purchase Orders and Offers before closing your shop.

Shops who choose to close permanently and who have at least $10 in their account may request and receive a refund of their credit balance, minus any pre-payment bonuses received the past 12 months. Shops must make their refund request at the time of closing. For shops who close other than the last day of the month, maintenance fees and advertising fees will be pro-rated. Certain paid options such as Co-Op Advertising and Paid Featuring are non-refundable. Any non-refundable option will be clearly stated as such in advance. Shops will receive their refund 30 days from the time they request it, provided there are no unresolved transactions.

1. How long are transactions stored on my Manage Transactions page?
2. Do I have to put my phone number and address in my shop where everyone can see it?
3. How can I store my shop's transactions for longer than 15 months?
4. Why aren't I receiving emails?
5. How do I set the Sales Tax for my shop?
6. How do I change my nickname, shop name, or email address
7. How do I let shoppers know I'm on vacation?
8. What is the difference between my shop Name and my shop Nickname?
9. Why did a returned or bounced email cause my shop to update to Preview?
10. How do I change the Item ID of an item that is listed in my shop?
11. How many items can I have in my shop?
12. I'm having trouble adding, or modifying, items?
13. Will items from a shop's Backroom display in Today's Arrivals search when moved from Backroom into the shop?
14. I have added an item into my shop. When will the item be visible?
15. How long will my items remain in Today's Arrivals or This Week's Arrivals?
16. What is the Manage Transactions page?
17. What is the Shop Owners Home page?
18. Is the list of items in Today's Arrivals created at a certain time of day?
19. What is the Manage Items page?
20. How do I set up Cell Phone Text Message alerts for my shop?
21. When do my newly listed items appear in Today's Arrivals?
22. If text messages are sent to my cell phone, do I still have to use e-mail to manage the purchase orders?
23. When should I remove items from my inventory if I do not want to be charged for them on my next Shop Account statement?