If you've seen an item on Ruby Lane that you would like to Purchase or Make An Offer, you'll need to contact the shop through which it is offered. If you only see a picture of the item, click on the picture to see the item's page and read the description. If you are already registered on Ruby Lane, we ask you to Sign In. If not, you are directed to our registration page to give us your name, address, email and phone number. We only give a shop your information when you submit a purchase or offer. Once you register, you do not have to keep filling in this information for future orders.
Step by Step instructions
If you are purchasing a single item or a multiple quantity of the item is available:
Click the Add to Shopping Bag button.
If there are multiple quantities of the item:
You will see a Quantity: box - if you wish to buy more than one, delete the 1 and enter the quantity you want to buy in the box.
Click the Update Quantities button.
You can continue shopping if you choose, or you can proceed to checkout.
When you are ready to make your purchase, check the box against the item or items you wish to purchase and Checkout Selected, or, if buying all the items in your bag, Checkout All.
Items in your shopping bag from more than one shop cannot be combined into a single purchase order. When checking out items from more than one shop, use the Proceed to Checkout button in your shopping bag for each shop. The individual shop will then receive its own purchase order for your transaction.
Ensure that your Personal information is correct. If you need to update it, do so, and check the box to update your personal information on our records.
Add a different shipping address if required (please note that the shop may not be willing to ship to a different address).
Add any additional information.
Select your chosen payment method*
Click the Purchase Now button.
To track, view and pay for your purchase, go to My Account
If the item is marked Offers Considered and you wish to make an offer:
Ensure that your Personal information is correct. If you need to update it, do so, and check the box to update your personal information on our records.
Add a different shipping address if required (please note that the shop may not be willing to ship to a different address).
Add any additional information.
Select your chosen payment method*
Click the Make an Offer button.
You have two opportunities to make an offer:
Your first offer may be accepted, countered, or sent to the seller for their consideration.
If countered, you have the choice to make one more offer.
Your second offer may be accepted, turned down, or sent to the seller for their consideration.
If your offer is accepted, you have committed to purchase the item at your offer price. IMPORTANT NOTE: Very low offers will return a counteroffer near the original price. Make realistic offers for the best deal.
To track, view and pay for your offer, go to My Account
*Please note that simply selecting PayPal as an option does not mean that you have paid. Payment by PayPal is a separate process. After submitting the form, an email is sent to the independent shop owner and you. The shop owner will then contact you shortly to arrange for payment and shipping of the item. Ruby Lane is not involved in the transaction. You can also contact a shop owner directly by phone, email, or regular mail if they have chosen to display that information. Make sure you read and understand each shop's Terms of Sale before you commit to purchasing an item from them.
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How Do I Purchase An Item from Ruby Lane?
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